Support That Answers
Clear warranty terms, predictable shipping and engineers who actually reply — the after-sales side of buying from a manufacturer instead of a marketplace.
Warranty
Warranty Policy
What is covered, for how long — no fine print games.
| Product | Warranty | Details |
|---|---|---|
| Diagnostic tablets (X-431 series) | 24 months | Free repair or replacement for manufacturing defects; lifetime technical support. |
| TPMS / key programming tools | 24 months | Includes firmware updates during warranty period. |
| Workshop machines (injector, AC, flash power) | 12 months | Wear parts (seals, hoses, electrodes) excluded. |
| Lifts & jacks | 12 months | Hydraulic cylinders and power units covered; anchors and rubber pads are consumables. |
| Accessories & cables | 6 months | Replacement shipped with next order free of charge. |
* Warranty starts from the shipping date. Keep your invoice or order number for service requests. Remote diagnosis is free during the entire warranty period.
Logistics
Shipping & Delivery
Three ways to receive your order — we ship worldwide within 3–7 working days of payment.
Express (DHL / FedEx / UPS)
5–8 days
Best for samples and urgent orders up to ~100 kg.
Air Freight
7–12 days
Balanced choice for 100–500 kg orders; airport-to-airport.
Sea Freight (FCL / LCL)
25–45 days
Most economical for container orders of lifts and machines.
Insurance & Packing
—
Export-grade packing; cargo insurance available on request.
Software
Software Updates
Vehicle coverage grows every month — updates install over WiFi in three steps.
Connect & Check
Dock the tablet with the VCI and open the Update center — available updates are listed automatically.
One-Tap Update
Tap update-all or select individual vehicle software; downloads resume automatically if interrupted.
Verify & Diagnose
New coverage appears immediately; update history is logged for audit.
Need Help With Your Equipment?
Send us the model and serial number — our engineers usually reply within a few hours during GMT+8 business time.