Frequently Asked Questions
Everything buyers ask before their first order. Can't find your answer? Contact us — we reply within 24 hours. Contact us
What is the MOQ for wholesale orders? +
Sample orders start from 1 unit. Wholesale pricing applies from 5 units, and container orders enjoy the best tiered pricing — contact our export team for a quotation based on your market.
Do you support OEM / ODM branding? +
Yes. We offer logo printing, custom boot animation, branded packaging and custom software skins. ODM hardware modifications are quoted per project.
Which certifications do your products carry? +
Our diagnostic equipment carries CE, FCC and RoHS certification, and production is ISO 9001:2015 certified.
How long is the warranty? +
All diagnostic tools include a 24-month warranty. Workshop equipment carries a 12-month warranty with lifetime technical support.
What are the shipping options and lead times? +
Express (DHL/FedEx, 5–8 days), air freight (7–12 days) and sea freight (25–45 days). Most orders ship within 3–7 working days after payment confirmation.
Which payment methods do you accept? +
Bank transfer (T/T), PayPal for sample orders, and trade-assurance options for qualified buyers. Payment terms are negotiable for established distributors.
Do the devices support my local language? +
Our X-431 platforms support English, Spanish, German, French, Russian, Portuguese, Arabic and more. Tell us your market and we'll confirm language availability per model.
What is the difference between buying from you and from a marketplace? +
Factory pricing without marketplace markups, a 24-month manufacturer warranty, direct engineer support, and consistent firmware/software updates — plus OEM options marketplaces can't offer.
How do software updates work? +
Updates install over WiFi directly on the tablet. The first 2 years of vehicle-software updates are free on X-431 platforms; afterwards already-unlocked functions keep working, with an optional annual renewal for new model coverage.
Can I become the exclusive distributor in my region? +
Yes — we offer regional exclusivity tied to annual volume targets. Send your country and expected volume through the contact form to receive the distributor terms.
What happens if a device fails under warranty? +
Contact support with your order number and serial number. Most issues are solved via remote diagnosis; if hardware repair is needed we ship replacement parts or a replacement unit per the warranty policy.
Do you provide training for my technicians? +
Yes — online training sessions, video course libraries and documentation in English are included. On-site training is available for exclusive distributors and container-order customers.
Still Have Questions?
Our export engineers answer technical and commercial questions in English — usually within a few hours.